Return Policy
At American Ranch Wear, we take pride in the quality of our products and the preparation of our made-to-order and printed merchandise. If there is an issue with your order, please review the following Return Policy carefully.
1. Cancellation Policy
We begin processing orders quickly, particularly for made-to-order and printed products.
Cancellation Timeframe: You may request cancellation for a full refund within 24 hours of placing your order.
To request cancellation, please email contact@americanranchwear.online and include your order number.
After 24 Hours: Once the 24-hour cancellation period has passed, your order may already have entered processing or production. At this stage, cancellation requests cannot be accepted.
2. Return Window
You have 30 days after receiving your order to contact us regarding an eligible return or product issue.
If more than 30 days have passed since delivery, we are unable to offer a return, replacement, or refund.
3. Acceptable Reasons for Returns
Returns, replacements, or refunds are accepted for the following eligible order issues:
- Damaged or Defective Item: The product arrived damaged, defective, or with a manufacturing issue.
- Wrong Item Sent: You received a different product, size, color, or variant from the one shown on your confirmed order.
- Lost in Transit: The shipping carrier confirms that the package was lost during transit and was not delivered.
For eligible issues caused by us, we will cover return shipping costs when a return is required, or we may provide a replacement depending on the circumstances.
4. Non-Returnable Items
Due to the made-to-order and printed nature of many of our products, we cannot accept returns in the following situations:
- Custom or Personalized Products: Products created with personalized names, text, designs, or other customizations cannot be returned unless they are damaged, defective, or incorrect due to our error.
- Change of Mind: We do not accept returns simply because you changed your mind or no longer want the product.
- Incorrect Size or Variant Selected by Customer: Please carefully review product descriptions, variants, and size charts before ordering.
- Used Items: Items showing signs of wear or use, or items returned without their original packaging or tags where applicable, may not be eligible for return.
5. Return Process
If your order qualifies for a return under this policy, please follow the steps below:
Step 1: Contact Us
Email contact@americanranchwear.online within 30 days of delivery.
Please use the subject:
Return Request – [Your Order Number]
Explain the issue clearly and include your order information.
Step 2: Provide Photo or Video Evidence
Please provide clear photos or videos showing the damaged, defective, or incorrect product.
This evidence allows our support team to verify the issue and determine the appropriate solution.
Step 3: Review & Approval
Our team will normally review your request within 1–2 business days.
If your return is approved and a physical return is required, we will provide return instructions and, when applicable, a prepaid return shipping label.
For some damaged or low-value products, we may provide a replacement or refund without requiring the product to be returned.
Step 4: Return the Product
If a return is required, securely pack the item according to the instructions provided by our customer support team and send it using the approved shipping method.
Please do not return any product without first contacting us and receiving approval.
6. Contact Information
If you have questions about an eligible return, please contact:
American Ranch Wear
Email: contact@americanranchwear.online
Address: 114 Lavender Street, #10-05, CT Hub 2, Singapore 338729
Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)