Refund Policy

At NorthCanyonTrading.store, customer satisfaction is important to us. If your order arrives damaged, defective, incorrect, or is confirmed lost in transit, you may be eligible for a refund or replacement under the conditions described below.

1. Order Cancellation & Refunds

You may request cancellation of your order for a full refund within 24 hours of placing the order.

To request cancellation, please contact us at contact@northcanyontrading.store and provide your order number.

After 24 hours, your order may already have entered processing or production. Because many of our items are made or printed to order, cancellation requests cannot be accepted after this period.

2. Refund Eligibility

You may be eligible for a refund or replacement if:

  • Your product arrives damaged or defective.
  • You receive the wrong product, size, color, or variant compared with your confirmed order.
  • Your package is confirmed lost in transit by the shipping carrier.

Refund or replacement requests must be submitted within 30 days of delivery.

3. Situations Not Eligible for Refund

Refunds generally cannot be issued in the following situations:

  • You changed your mind after receiving the product.
  • You selected the wrong size, color, style, or variant when placing the order.
  • A personalized or custom-made product was produced according to the information submitted with your order.
  • The product has been worn, used, altered, or damaged after delivery.

Please review product descriptions, product images, available options, and size information carefully before completing your purchase.

4. How to Request a Refund

To request a refund for an eligible issue, email:

contact@northcanyontrading.store

Please include:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photos or videos showing the damaged, defective, or incorrect product

Photo or video evidence is required so our team can review and verify the issue.

5. Review of Refund Requests

Our customer support team will review submitted claims and supporting evidence.

We normally review requests within 1–2 business days.

If a physical return is required, we will provide instructions before you send the product back.

Please do not send a product back without contacting us first.

6. Refund Processing

If your return is required, we will inspect the returned product after it is received.

Please allow approximately 3–5 business days for the return to be inspected.

If your refund is approved, the refund will be issued to your original method of payment.

After the refund has been issued, please allow approximately 7–10 business days for your bank or credit card provider to process and post the refund to your account.

Actual processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If an approved refund has not appeared in your account:

  • Check your bank or payment account again.
  • Contact your credit card provider, as processing may take additional time.
  • Contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us at contact@northcanyontrading.store.

8. Contact Information

For questions regarding refunds, cancellations, or order issues, please contact:

NorthCanyonTrading.store
Email: contact@northcanyontrading.store
Address: 114 Lavender Street, #10-05, CT Hub 2, Singapore 338729
Working Hours: 8:00 AM – 5:00 PM (Monday – Friday)